FAQ
Frequently asked questions.
We've grouped the most common questions before adoption by category. If you can't find what you're looking for, search or ask the AI.
Product Features
61 questionsWhether a given feature is available per solution — features in progress are marked as such.
LUMA Vision store analytics
Learn more about this solutionCan I adopt LUMA Vision now?
LUMA Vision is currently in preparation (private tier). We are developing it to provide anonymous statistics such as visitor counts, dwell time per zone and a heat map of the store floor plan. We will share the official launch schedule and pilot adoption through an adoption inquiry.
Does LUMA Vision store store video or send it to a server?
No. It is designed to process video directly on the device inside the store and send only anonymous numbers to the server. Video and audio recording cannot be turned on with any setting, and the store can also pause counting briefly if a customer asks.
Does LUMA Vision recognize customers' faces or follow an individual?
No. It does not recognize people or re-identify the same person, and it does not record any individual's movement path. Numbers are kept only grouped by zone and time period. LUMA Vision is in preparation.
Ask LUMA
Can't find your answer?
Search or ask the AI. It finds answers from our solutions, FAQ, and news.
Want to talk to someone directly?
Our sales team can guide you through setup and quotes.