Frequently asked questions.

Store screens and terminals run on hardware supplied and certified by LUMA. The standard is the LUMA box (RK3566, RK3576, RK3588), and for price tags it is LUMA PriceTag. Depending on the solution, you add displays, touch screens, receipt printers and QR scanners, and you manage everything from a PC or phone browser. We will guide you to the right setup for your store through LUMA Package and an adoption inquiry.

Not supported. The LUMA app, Remote Support and device registration only work on hardware supplied and certified by LUMA (LUMA box, LUMA PriceTag, LUMA Package). We do not support installing on off-the-shelf Android boxes, or on other brands' media players or set-top boxes.

Kiosks, POS screens and attendance terminals installed and used in your store must be LUMA box-based hardware, and kiosks or terminals from other manufacturers are not supported. However, the admin app used by staff and customer QR ordering open in the browser of an ordinary phone or tablet. Whether you can reuse a screen you already have as a display will be confirmed in an adoption consultation.

If the TV or monitor has an HDMI input, you can connect a LUMA box and use it as a display. In that case, the player that receives and plays the content is the LUMA box, and installing the app on the smart TV itself is not supported. Both landscape and portrait installation work.

One LUMA box per screen. A video wall also needs as many boxes as it has screens; each box plays its own part of the video and they keep their clocks in sync with each other. Kiosks, kitchen displays and call boards also use one box per screen.

They are all LUMA boxes, and the difference is the performance of the chip inside. Each solution supports specific models. For example, LUMA Vision, which analyzes camera video with the AI chip inside the device, uses RK3576 or higher. Check the supported models in the equipment section of each solution's detail page, and we will recommend the right model in your quote.

Based on FHD, we support landscape 1920×1080 and portrait 1080×1920 screens by default. You can set the installation angle to 0°, 90°, 180° or 270° in the console and change it remotely. Screen sizes for bar-type displays, such as shelf-edge strips, are also available.

A LUMA box and a portrait touch display (1080×1920, about 21.5 inches) are the basics, and a thermal receipt printer and a QR scanner are optional. The QR scanner is for coupon and member QR codes, not for payment. If you use a kitchen display and a call board together, the flow continues from order to call.

Receipt printers and QR scanners are supported based on the verified models supplied as LUMA Package. When you plug one into the box's serial port, it finds the port and speed on its own, and you can check the printer connection remotely from the console. If you already use peripherals, we will check them for you when you inquire about adoption.

A wired LAN or Wi-Fi is enough, and a wired LAN is recommended if possible. Because the box connects out to the LUMA server first, you do not need to open any ports on your router. For a video wall, the boxes must be on the same in-store network so they can sync their clocks with each other, and price tags connect over Wi-Fi.

No, this is not supported. LUMA store price tags run on the LUMA PriceTag 10 (10-inch) and 15 (15-inch) double-sided LCD price tags, and they do not connect to other companies' e-ink price tags (ESL) or displays. In return, because they are LCD, you can use photos, video and color themes.

LUMA Vision is in preparation, and it is currently designed around a setup where a USB camera is connected to a LUMA Vision box. Connecting CCTV or IP cameras already installed in your store is not included in the current standard setup. We will provide the release schedule and equipment configuration through an adoption inquiry.

A LUMA box, a touch display (such as 15.6 inches) and a QR scanner that reads the member's phone QR code are the basics, and a speaker for voice guidance is optional. Currently, attendance methods are the phone QR code, manual attendance at the counter, and staff PIN. Integration with devices that open and close doors or gates is not provided.

Yes. The LUMA box is a small box that attaches to the back of the screen, so it can be installed out of sight. Settings after installation are done remotely in the console, and if you need to operate it on site, Mouse mode lets you use a phone on the same Wi-Fi like a mouse, so you can control the box without detaching it.

Counter orders and management tasks can be done with just a web browser on a PC or laptop. To use a dedicated POS screen, you use a 15.6-inch landscape (1920×1080) screen together with a LUMA box and a receipt printer. Table orders taken by staff are handled in the admin app in a tablet or phone browser.