Order · Payment
Guests order themselves, plus coupons and points
At a glance · Self-service kiosk
LUMA Self-Service Kiosk is a self-order solution where customers pick menu items on a vertical touch screen and handle options, coupons, and points themselves. Since menus and prices share the same data as LUMA POS, changes made in the console reach the kiosk within seconds, and confirmed orders flow straight to the kitchen display (KDS) and call board. The screen supports 6 languages: Korean, English, Japanese, Chinese, Spanish, and German.
Who it's for
Actual product screen · sample menu (photos AI-generated)
If this sounds familiar
Key features
Categories, menu photos, selected items, total price, and the payment button are all on one screen, so customers can finish ordering without moving between screens.
Customers choose options like size, temperature, and extra toppings with photos, and instantly see “item price + option price = order price,” so there's no confusion about cost. If a required option isn't selected, they're notified before adding it to the cart.
Stores set rules and time windows like “recommend this item when that item is added” or “coffee with bagels in the morning.” Sold-out items are automatically excluded, and the “No thanks” button is shown just as large so customers never feel pressured.
At the end of the order, customers are asked whether it's for dine-in or takeout, and this is passed to the kitchen display as a clear marker. Takeout-only stores can turn this question off.
On the order number screen, for a time the store sets (15, 30, or 60 seconds), customers can tap “Cancel” to fix a mistake before the kitchen starts cooking.
Issue coupons with a percentage or fixed discount, minimum order amount, maximum discount, validity period, usage count, and applicable stores. Customers use them by scanning a QR code at the kiosk scanner or entering a number.
Customers sign up as members with their phone number and earn or redeem points. The phone number is stored as an irreversible value, with separate confirmation of consent and age (14+).
After an order is completed, a receipt is printed according to the store setting (always print, ask, or summary only). At sign-up, a member slip with a QR code is printed for immediate use on the next visit.
Shows the languages the store has chosen—Korean, English, Japanese, Chinese, Spanish, German—as chips on the first screen. Store names can also be set separately per language.
Offers a mode that lowers the whole screen for wheelchair users and a mode that enlarges text by 1.25×. Automatically returns to normal when the next customer arrives.
Can guide customers by voice at each ordering step (store can turn on or off). Voice guidance is ready in 6 languages.
If the customer steps away, it calmly asks “Would you like to continue your order?” and returns to the home screen. No red warnings or urgent sounds are used, and the store can extend the waiting time.
When no one is ordering, an ad Program or image/video created in LUMA AI CMS is shown full screen. Tapping the screen immediately goes to ordering.
Even without ads, photos of the best-selling menu items over the past 2 weeks rotate on the idle screen, showing waiting customers what's on offer.
Shows ready order numbers at the bottom of the idle screen, so even small stores without a call board can notify customers.
Set the store logo, brand accent color, and light/dark theme in the console, check them with a scaled-down preview, and save. The console warns in advance if the accent color is hard to read.
The kiosk menu is the POS menu itself. When you toggle sold out or change a price in the console, the kiosk checks about every 5 seconds and reflects it immediately, removing any already-added sold-out items with a notice.
Confirmed orders appear on the kitchen display (KDS) within seconds, and when the kitchen taps complete, the call board and idle screen order number strip call the customer.
If the connection drops, the saved menu is still shown with a “Reconnecting” notice. Order confirmation is blocked until the connection returns, and customers are guided to call staff, so no order silently disappears.
When you assign a screen link to a device in the console, the kiosk fetches and opens it on its own, and automatically restores the order screen after a reboot. Revoking the link stops that screen instantly.
Lines disappear, orders become accurate
Guests choose, the kitchen receives, the call board announces · AI-generated videoEquipment
The main unit that runs the kiosk screen and connects printers and scanners. It connects with a single registration code in the console, and the order screen appears automatically on power-on.
RequiredThe screen where customers choose menu items and place orders. It becomes an advertising screen when no one is ordering.
RequiredPrints receipts and member QR slips. Plug it into the serial port on the box and it auto-detects the port and speed.
OptionalReads coupon QR and member QR codes (for coupons and membership, not payment).
OptionalShows kiosk orders directly in the kitchen and calls guests on the call board when done. Recommended to use together.
OptionalHow it works
Use cases by industry
Franchise café
By placing 2 kiosks at the entrance and letting guests handle options, recommendations, and coupons themselves
Staff can focus on making drinks while guests take their time choosing exactly the options they want
Fast food / burgers
By letting the kiosk handle set-combo selection and “pair it with” recommendations
Order mistakes drop, and sides/drink recommendations reach every guest at the same consistent quality
Tourist-area restaurants / airport stores
By turning on 6-language screens, localized store names, and voice guidance
Guests can order by viewing photos in their own language, easing the communication burden
Bakery / dessert café
By letting guests use phone-number points and QR coupons directly at the kiosk
Staff don't need to explain the rewards program every time, and return-visit perks continue naturally
Food court · snack bar
Connect kiosk orders to the kitchen display and call board
Order and call flow together, reducing “Is mine ready yet?” inquiries
Get started
Tell us your store size and the equipment you use, and we'll recommend the right setup and quote. We'll also check your existing screens and printers.
Specs
Works even better together
Frequently asked questions
The payment step screens and the prepaid/postpaid flows are ready, but actual card payment is still being prepared, pending integration with the payment provider and terminal. For now, you take orders at the kiosk and customers pay at the counter. Please ask us about the rollout schedule through an adoption inquiry.
Yes. The kiosk supports Korean, English, Japanese, Chinese, Spanish and German screens, and the store chooses which languages to offer and in what order in the console. Menu names and descriptions are translated with the AI menu language pack, but only translations approved by the store are shown to customers. You can also set the store name for each language.
It offers a low-screen mode that lowers the entire screen, a large-text mode that enlarges text by 1.25 times, and step-by-step voice guidance. If a customer walks away, the kiosk doesn't rush them: it asks calmly and then returns to the first screen. The store can lengthen the waiting time.
Saved menus stay visible so the screen never goes blank, but order confirmation is blocked until the connection returns, and the kiosk tells customers to call a staff member. This is to prevent orders from silently disappearing. Once the connection is back, customers can place orders again automatically.
Yes. You issue percentage and fixed-amount coupons in the console, and customers use them by holding a QR code up to the kiosk scanner or entering a number. Points can be earned and used with a phone number; the phone number is converted to an irreversible value before it is stored, and consent is collected separately. When a customer signs up as a member, you can print a member slip with a QR code on it.
Our team will help you work out the setup and quote.
