Frequently asked questions.

LUMA AI STUDIO is an AI store platform that runs your store's screens, orders, sales, and attendance from a single console. Fourteen solutions, from digital signage (LUMA AI CMS), video wall, and AI ad creation to POS, kiosk, digital price tags, the attendance terminal (LUMA KEY), and Remote Support, work together on the same account and the same Store data. It is designed and made in South Korea.

No. All solutions work together under one account and one console. For example, when you change a menu price in the POS, it is also updated on the Menu Board, kiosk, and price tags, and a kiosk Order goes through the kitchen display and call board all the way to the sales ledger.

There is nothing to install. You use the management console in a web browser on a PC or laptop, and on your phone you check Devices and Store status with the admin app that opens in your browser. The LUMA box handles the Store screens and terminals.

The console and customer-facing screens (kiosk, LUMA KEY terminal, kitchen display, and others) support six languages: Korean, English, Spanish, Japanese, Chinese, and German. The kiosk voice guidance and the call board's Order Call also come in the same six languages. Some screens, such as the fixed text on price tags, support different languages, so please check the specifications on each solution's detail page.

Menus and prices support the won, US dollar, euro, yen, pound, yuan, Mexican peso, and Chilean peso, and the sales ledger provides tax categories for Korea, Spain, the US, and Japan. Daily totals, such as ad Publish statistics, are based on the time zone of the region where the Store is located. For rollout in other countries, please check first through the deployment inquiry.

Yes. LUMA devices keep showing what they have already received, even without internet. Signage, video wall, and price tags keep displaying the last content and prices, and ad playback records and LUMA KEY member attendance are saved on the device and uploaded once it reconnects. However, publishing new content, confirming kiosk Orders, and Remote Support work only after the connection returns.

No. When power comes back, the box app launches on its own. Signage resumes the last content it fully downloaded, and the video wall resumes the videos it has stored. The kiosk and kitchen display reopen their last screen once the internet is connected.

The system is designed to store only the information it needs. For kiosk points members, the phone number is not stored as plain text; only an irreversible value and the last 4 digits are kept, and Orders do not store the customer's name or phone number. During Remote Support, screens showing customer information are hidden, and device logs have personal information masked before the AI reads them.

No. Data is separated by Organization (company), so an account from another Organization cannot access your store's menus, Orders, or Device information. Even within the same Organization, what each person can see is limited by their Role and assigned Stores.

You sign in with an email and password, and you can turn on two-step verification using an authenticator app. Actions that involve money, such as refunds, require PIN confirmation, and a record is kept of who did what and when. If a Member's Role or assigned Store changes, that person is signed out immediately.

Yes. There are default Roles: Owner, Admin, Store Manager, Editor, Store Staff, Viewer, and Billing. Each Role opens different menus and different buttons. For example, an Editor can create content but cannot Publish it, and Store Staff can take Orders and use the kitchen display but cannot change prices. If needed, your Organization can also create its own Roles by choosing the permissions yourself.

Within one organization, you divide your stores and, when you invite a member, choose which stores they manage. A headquarters account sees all stores, while a store account sees only the devices, menus and numbers of its assigned store. You can also assign a menu board created by headquarters to multiple stores and adjust prices for each store.

AI is used to create ad images and videos, read menu board photos and Excel files into menus, translate menus into multiple languages, explain sales trends and detect anomalies, and diagnose device logs. Menus and translations created by AI are applied only after the store reviews and approves them, and sales explanations and log diagnoses are shown together with the numbers and logs they are based on.

You pick only the solutions you need and start with a monthly subscription. The setup varies with the number of stores, the number of screens (devices) and the solutions you use together, so check the pricing structure on the Pricing page and request a quote through a purchase inquiry for the exact amount.

Yes. For example, you can start with in-store screen management (LUMA AI CMS) only and add kiosks or POS later. All solutions connect through the same account and store data, so you don't need to set everything up again from scratch when you add one.

Yes. A bundle discount applies when you use 3 or more, or 5 or more, solutions together. Check the discount structure on the Pricing page; the final amount for your store's combination is provided in a quote.

Standard is a setup for a single store starting with core features (the solutions' basic features, console and remote management, and email support). Pro adds multiple screens, AI features and priority support, and Enterprise adds multi-store management, API integration and a dedicated manager. We'll help you choose the right plan for your store in a consultation.

They are organization-wide credits used for AI features that have usage-based costs, such as AI ad images and videos and AI menu photos. You top up only as much as you need, and all solutions share the same wallet. The AI ad maker shows the estimated credits before creating anything and asks for your confirmation.

In the console's LUMA Wallet, choose a top-up bundle and pay. Only the Owner, Admin and Billing roles can top up, and if someone only handles payments, you can invite them with the Billing role. When the balance falls below the level set by your organization, you are notified on screen in advance.

No. If generation fails, the credits reserved for that task are returned and a refund line appears in your wallet usage history. A message saying the AI service is busy is not a balance issue, so please try again in a moment.

If you leave a purchase inquiry, we will arrange a demo that shows the order, publish and management flow on real screens. Whether a pilot is possible and on what terms is decided in a consultation after we hear about your store's situation.

Send a purchase inquiry (support@jitemore.com) with your business type, number of stores, number of screens and terminals, and the solutions you want to use. A sales representative will select only the solutions and equipment you need and put together a configuration and quote. We'll also review the screens you already use.

The boxes, terminals and price tags installed in your store are supplied as an equipment bundle verified by LUMA (LUMA Package). The equipment setup and supply terms that fit your store are explained in a quote consultation. You can see the types of equipment on the LUMA Package page.

The API is available to Enterprise contract customers. We design and build the integration scope together with you at contract time, such as sending content and schedules from your systems, or pulling device status and ad playback statistics. We do not offer a public API open to everyone.

If headquarters manages multiple stores together, please talk to us about the Enterprise plan. It includes unified management of multiple stores and a dedicated account manager, and we provide a quote based on your number of stores and the solutions you use.

LUMA Vision is in preparation and table order is coming soon, so neither is on general sale yet. We will share the release schedule and pilot adoption through an inquiry. All other solutions are available to adopt now.

Kiosk, table order, price tags and Menu Board use the menu and prices from LUMA POS as they are, so they are used together with LUMA POS. Signage (LUMA AI CMS), video wall, the AI ad maker and Remote Support can be used without a POS. For integration with the POS you use now, please contact us through an adoption inquiry.

The payment flow for the kiosk and POS is ready, but integration with actual card companies and payment providers is still in preparation. For now, you can run your store by taking orders at the kiosk and handling payment at the counter. Please contact us through an adoption inquiry about the payment provider integration schedule and terms.

On site, all you need to do is connect the box to the screen and the internet and enter the registration code. Store assignment, screen angle and content publishing are done remotely from the console. We will explain the scope and cost of installation support in a quote consultation, based on your store setup.

Store screens and terminals run on hardware supplied and certified by LUMA. The standard is the LUMA box (RK3566, RK3576, RK3588), and for price tags it is LUMA PriceTag. Depending on the solution, you add displays, touch screens, receipt printers and QR scanners, and you manage everything from a PC or phone browser. We will guide you to the right setup for your store through LUMA Package and an adoption inquiry.

Not supported. The LUMA app, Remote Support and device registration only work on hardware supplied and certified by LUMA (LUMA box, LUMA PriceTag, LUMA Package). We do not support installing on off-the-shelf Android boxes, or on other brands' media players or set-top boxes.

Kiosks, POS screens and attendance terminals installed and used in your store must be LUMA box-based hardware, and kiosks or terminals from other manufacturers are not supported. However, the admin app used by staff and customer QR ordering open in the browser of an ordinary phone or tablet. Whether you can reuse a screen you already have as a display will be confirmed in an adoption consultation.

If the TV or monitor has an HDMI input, you can connect a LUMA box and use it as a display. In that case, the player that receives and plays the content is the LUMA box, and installing the app on the smart TV itself is not supported. Both landscape and portrait installation work.

One LUMA box per screen. A video wall also needs as many boxes as it has screens; each box plays its own part of the video and they keep their clocks in sync with each other. Kiosks, kitchen displays and call boards also use one box per screen.

They are all LUMA boxes, and the difference is the performance of the chip inside. Each solution supports specific models. For example, LUMA Vision, which analyzes camera video with the AI chip inside the device, uses RK3576 or higher. Check the supported models in the equipment section of each solution's detail page, and we will recommend the right model in your quote.

Based on FHD, we support landscape 1920×1080 and portrait 1080×1920 screens by default. You can set the installation angle to 0°, 90°, 180° or 270° in the console and change it remotely. Screen sizes for bar-type displays, such as shelf-edge strips, are also available.

A LUMA box and a portrait touch display (1080×1920, about 21.5 inches) are the basics, and a thermal receipt printer and a QR scanner are optional. The QR scanner is for coupon and member QR codes, not for payment. If you use a kitchen display and a call board together, the flow continues from order to call.

Receipt printers and QR scanners are supported based on the verified models supplied as LUMA Package. When you plug one into the box's serial port, it finds the port and speed on its own, and you can check the printer connection remotely from the console. If you already use peripherals, we will check them for you when you inquire about adoption.

A wired LAN or Wi-Fi is enough, and a wired LAN is recommended if possible. Because the box connects out to the LUMA server first, you do not need to open any ports on your router. For a video wall, the boxes must be on the same in-store network so they can sync their clocks with each other, and price tags connect over Wi-Fi.

No, this is not supported. LUMA store price tags run on the LUMA PriceTag 10 (10-inch) and 15 (15-inch) double-sided LCD price tags, and they do not connect to other companies' e-ink price tags (ESL) or displays. In return, because they are LCD, you can use photos, video and color themes.

LUMA Vision is in preparation, and it is currently designed around a setup where a USB camera is connected to a LUMA Vision box. Connecting CCTV or IP cameras already installed in your store is not included in the current standard setup. We will provide the release schedule and equipment configuration through an adoption inquiry.

A LUMA box, a touch display (such as 15.6 inches) and a QR scanner that reads the member's phone QR code are the basics, and a speaker for voice guidance is optional. Currently, attendance methods are the phone QR code, manual attendance at the counter, and staff PIN. Integration with devices that open and close doors or gates is not provided.

Yes. The LUMA box is a small box that attaches to the back of the screen, so it can be installed out of sight. Settings after installation are done remotely in the console, and if you need to operate it on site, Mouse mode lets you use a phone on the same Wi-Fi like a mouse, so you can control the box without detaching it.

Counter orders and management tasks can be done with just a web browser on a PC or laptop. To use a dedicated POS screen, you use a 15.6-inch landscape (1920×1080) screen together with a LUMA box and a receipt printer. Table orders taken by staff are handled in the admin app in a tablet or phone browser.

Please send an email to support@jitemore.com. If you include the device's LUMA ID, the symptoms and, if possible, a photo of the screen, we can check faster. We also receive adoption and quote inquiries at the same address.

Most problems are resolved remotely without visiting the store. The LUMA technical support team views and operates the device screen remotely, performs restarts, screen rotation and file cleanup, receives the logs and finds the cause with AI, and then, if needed, installs a fixed version remotely.

The store screen shows “Remote Support in progress,” so staff can tell that support is under way. On screens showing customer information, the device does not send the screen and input control also stops. Each remote session is fixed at 15 minutes and is never left open.

The LUMA technical support team receives the device logs remotely and runs AI Diagnosis. The AI summarizes the severity, a one-line cause, the log lines it is based on, and the steps to follow, and the support team does the final check. The device also routinely counts app freezes, and you can see the count in the console.

The console is web-based, so new features are applied without a separate installation. The LUMA technical support team installs the app on each store box remotely, one at a time. If an installation fails, it stops there and the device keeps running the previous version.

You can open Easy Manual from the help section in the console. You learn tasks such as creating your first menu, publishing content, and registering a box by following the screens, and there are troubleshooting documents by symptom, such as when no screen appears. At rollout, we walk you through the operating flow along with a demo.

Join the console through the link in the invitation email, create a store, and register the box installed at the store. Then add your menu or content and send it to the screen. For the first steps, follow “Getting started” in Easy Manual, and if you get stuck, the support team will help you remotely.

LUMA headquarters sends you a LUMA ID and an 8-digit Pairing code for each box. Enter them as they are on the box's registration screen and press Register. The code can be used only once and is valid for 15 minutes, so receive it while the box is turned on. The LUMA ID is a different value from the Hardware serial printed on the box.

Standard includes email support, Pro includes priority support, and Enterprise comes with a dedicated manager. The detailed scope of support, including Remote Support and AI log analysis, is agreed on when you sign the contract.

A device is shown as Disconnected when there has been no signal from it for more than 3 minutes. Please check the box's power and the store's internet connection first. When the connection returns, the box reconnects by itself. Any publish sent while it was disconnected is closed as failed, so publish again from the console.

Yes. In the console, you can see what is currently showing with a live screen capture, and bring the screen back with a remote restart. If the device is off, the restart command runs as soon as it connects. If the same symptom keeps recurring, contact us and we will find the cause through log diagnosis.

Thirty days after you log in, you need to log in again once. For security, a Member whose Role or assigned store has changed is logged out immediately.

An owner or admin sends an invitation to the staff member's email from the console and sets the Role and the store they will be in charge of. The invitation link can be used for 7 days, and accounts are identified by email. A login email cannot be changed, so to use a different email, send a new invitation to that email.

Files exchanged remotely are kept on the server for only 7 days and then deleted automatically. Screen captures are deleted automatically after 90 days. Remote sessions record who connected and when, and for typed input only the length is kept, not the content.

Ask LUMA finds relevant material in the website's solution overviews, FAQ and news, answers based on that content, and shows the sources alongside. Answers are for reference only, and questions that can't be answered accurately from this material are passed on to a sales representative for a consultation.