Frequently asked questions.

LUMA AI STUDIO is an AI store platform that runs your store's screens, orders, sales, and attendance from a single console. Fourteen solutions, from digital signage (LUMA AI CMS), video wall, and AI ad creation to POS, kiosk, digital price tags, the attendance terminal (LUMA KEY), and Remote Support, work together on the same account and the same Store data. It is designed and made in South Korea.

No. All solutions work together under one account and one console. For example, when you change a menu price in the POS, it is also updated on the Menu Board, kiosk, and price tags, and a kiosk Order goes through the kitchen display and call board all the way to the sales ledger.

There is nothing to install. You use the management console in a web browser on a PC or laptop, and on your phone you check Devices and Store status with the admin app that opens in your browser. The LUMA box handles the Store screens and terminals.

The console and customer-facing screens (kiosk, LUMA KEY terminal, kitchen display, and others) support six languages: Korean, English, Spanish, Japanese, Chinese, and German. The kiosk voice guidance and the call board's Order Call also come in the same six languages. Some screens, such as the fixed text on price tags, support different languages, so please check the specifications on each solution's detail page.

Menus and prices support the won, US dollar, euro, yen, pound, yuan, Mexican peso, and Chilean peso, and the sales ledger provides tax categories for Korea, Spain, the US, and Japan. Daily totals, such as ad Publish statistics, are based on the time zone of the region where the Store is located. For rollout in other countries, please check first through the deployment inquiry.

Yes. LUMA devices keep showing what they have already received, even without internet. Signage, video wall, and price tags keep displaying the last content and prices, and ad playback records and LUMA KEY member attendance are saved on the device and uploaded once it reconnects. However, publishing new content, confirming kiosk Orders, and Remote Support work only after the connection returns.

No. When power comes back, the box app launches on its own. Signage resumes the last content it fully downloaded, and the video wall resumes the videos it has stored. The kiosk and kitchen display reopen their last screen once the internet is connected.

The system is designed to store only the information it needs. For kiosk points members, the phone number is not stored as plain text; only an irreversible value and the last 4 digits are kept, and Orders do not store the customer's name or phone number. During Remote Support, screens showing customer information are hidden, and device logs have personal information masked before the AI reads them.

No. Data is separated by Organization (company), so an account from another Organization cannot access your store's menus, Orders, or Device information. Even within the same Organization, what each person can see is limited by their Role and assigned Stores.

You sign in with an email and password, and you can turn on two-step verification using an authenticator app. Actions that involve money, such as refunds, require PIN confirmation, and a record is kept of who did what and when. If a Member's Role or assigned Store changes, that person is signed out immediately.

Yes. There are default Roles: Owner, Admin, Store Manager, Editor, Store Staff, Viewer, and Billing. Each Role opens different menus and different buttons. For example, an Editor can create content but cannot Publish it, and Store Staff can take Orders and use the kitchen display but cannot change prices. If needed, your Organization can also create its own Roles by choosing the permissions yourself.

Within one organization, you divide your stores and, when you invite a member, choose which stores they manage. A headquarters account sees all stores, while a store account sees only the devices, menus and numbers of its assigned store. You can also assign a menu board created by headquarters to multiple stores and adjust prices for each store.

AI is used to create ad images and videos, read menu board photos and Excel files into menus, translate menus into multiple languages, explain sales trends and detect anomalies, and diagnose device logs. Menus and translations created by AI are applied only after the store reviews and approves them, and sales explanations and log diagnoses are shown together with the numbers and logs they are based on.