Frequently asked questions.

You pick only the solutions you need and start with a monthly subscription. The setup varies with the number of stores, the number of screens (devices) and the solutions you use together, so check the pricing structure on the Pricing page and request a quote through a purchase inquiry for the exact amount.

Yes. For example, you can start with in-store screen management (LUMA AI CMS) only and add kiosks or POS later. All solutions connect through the same account and store data, so you don't need to set everything up again from scratch when you add one.

Yes. A bundle discount applies when you use 3 or more, or 5 or more, solutions together. Check the discount structure on the Pricing page; the final amount for your store's combination is provided in a quote.

Standard is a setup for a single store starting with core features (the solutions' basic features, console and remote management, and email support). Pro adds multiple screens, AI features and priority support, and Enterprise adds multi-store management, API integration and a dedicated manager. We'll help you choose the right plan for your store in a consultation.

They are organization-wide credits used for AI features that have usage-based costs, such as AI ad images and videos and AI menu photos. You top up only as much as you need, and all solutions share the same wallet. The AI ad maker shows the estimated credits before creating anything and asks for your confirmation.

In the console's LUMA Wallet, choose a top-up bundle and pay. Only the Owner, Admin and Billing roles can top up, and if someone only handles payments, you can invite them with the Billing role. When the balance falls below the level set by your organization, you are notified on screen in advance.

No. If generation fails, the credits reserved for that task are returned and a refund line appears in your wallet usage history. A message saying the AI service is busy is not a balance issue, so please try again in a moment.

If you leave a purchase inquiry, we will arrange a demo that shows the order, publish and management flow on real screens. Whether a pilot is possible and on what terms is decided in a consultation after we hear about your store's situation.

Send a purchase inquiry (support@jitemore.com) with your business type, number of stores, number of screens and terminals, and the solutions you want to use. A sales representative will select only the solutions and equipment you need and put together a configuration and quote. We'll also review the screens you already use.

The boxes, terminals and price tags installed in your store are supplied as an equipment bundle verified by LUMA (LUMA Package). The equipment setup and supply terms that fit your store are explained in a quote consultation. You can see the types of equipment on the LUMA Package page.

The API is available to Enterprise contract customers. We design and build the integration scope together with you at contract time, such as sending content and schedules from your systems, or pulling device status and ad playback statistics. We do not offer a public API open to everyone.

If headquarters manages multiple stores together, please talk to us about the Enterprise plan. It includes unified management of multiple stores and a dedicated account manager, and we provide a quote based on your number of stores and the solutions you use.

LUMA Vision is in preparation and table order is coming soon, so neither is on general sale yet. We will share the release schedule and pilot adoption through an inquiry. All other solutions are available to adopt now.

Kiosk, table order, price tags and Menu Board use the menu and prices from LUMA POS as they are, so they are used together with LUMA POS. Signage (LUMA AI CMS), video wall, the AI ad maker and Remote Support can be used without a POS. For integration with the POS you use now, please contact us through an adoption inquiry.

The payment flow for the kiosk and POS is ready, but integration with actual card companies and payment providers is still in preparation. For now, you can run your store by taking orders at the kiosk and handling payment at the counter. Please contact us through an adoption inquiry about the payment provider integration schedule and terms.

On site, all you need to do is connect the box to the screen and the internet and enter the registration code. Store assignment, screen angle and content publishing are done remotely from the console. We will explain the scope and cost of installation support in a quote consultation, based on your store setup.