FAQ
Frequently asked questions.
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Product Features
61 questionsWhether a given feature is available per solution — features in progress are marked as such.
Table & QR order
Learn more about this solutionCan I use table QR ordering right now?
LUMA table and QR ordering is coming soon. The 10-inch table device screen that sits on the table is in preparation, and we will provide the official release schedule and pilot adoption details through the purchase inquiry.
Do customers have to install an app to order by QR?
No. When a customer scans the table QR with their phone camera, that table's order screen opens right in the browser, and no sign-up is needed. Customers can choose their own language from 6 languages. Table order is coming soon.
If everyone in a group orders from their own phone, is it still billed as one table?
Yes. Orders that come in through the same table QR are grouped into one table with a single total, and payment is also settled at once per table. QR ordering defaults to pay-after: orders are taken first and paid at the counter. Table order is coming soon.
How are orders sent to the kitchen?
Kiosk, QR and counter orders appear on the kitchen display (KDS) within seconds, with the table number and a dine-in/takeout label. The kitchen moves each order through three steps: New order → Cooking → Done. When an order is marked Done, its number appears on the call board and is also announced by voice. The kitchen display can also be operated with a remote or a keyboard.
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