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Product Features
61 questionsWhether a given feature is available per solution — features in progress are marked as such.
LUMA Remote Support
Learn more about this solutionIs customer info visible remotely?
On screens showing customer info, remote screen transmission and input are blocked.
Who can perform remote control?
Only people with store admin permission can perform remote control.
Can I also remote control a store device from my phone?
Yes. In the admin app, the device screen is shown on top and a touchpad below, and you use them to control the device. On site during installation, you can use Mouse mode, which turns a phone connected to the same Wi-Fi as the box into a mouse. Enter the 6-digit code shown on the box screen to connect.
Do I need to open ports on the store router to use Remote Support?
No. The LUMA box connects to the LUMA server first, so you don't need to change any router settings to view and control the remote screen, restart, and manage files.
Can I upload files to or download files from a device remotely?
Yes. You can browse the list of files on the device and upload, download, rename and delete them, with up to 2GB per file. The system area the device needs to run is read-only by default, which prevents important files from being deleted by mistake. Remote file management requires Owner or Admin permissions.
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