LUMAAI STUDIO

FAQ

Frequently asked questions.

We've grouped the most common questions before adoption by category. If you can't find what you're looking for, search or ask the AI.

Product Features

61 questions

Whether a given feature is available per solution — features in progress are marked as such.

Does LUMA POS work with card payment terminals?

The prepaid and postpaid payment flows and the approval, cancellation, and refund handling are ready, while actual integration with card companies and payment providers is in preparation. Cash payments, refund handling, and the sales ledger are available now. For the schedule of payment terminal integration, please ask through the purchase inquiry.

Can I register menu items all at once from an Excel file or a photo of a menu?

Yes. When you upload a photo of a paper menu or an Excel table, the AI reads the menu names, prices, and categories and shows them in an approval table. Only the items you review and approve are added to the menu, and you can also edit directly in the table as in Excel or paste in data.

Can I hand the sales ledger over to my accountant?

Yes. Every time a sale, refund, or cancellation occurs, a ledger by payment method and tax type is built up automatically, and we provide a VAT screen and CSV export. For direct integration with a specific accounting or ERP program, please ask through the purchase inquiry.

Can I sell headquarters menu items at different prices at each branch?

Yes. You can assign a menu created by headquarters to multiple stores and adjust prices and visibility separately for each store. Changes are kept in the change history, and the counter, kiosk, and Menu Board all use the same price calculation, so prices never differ from screen to screen.

Does the AI sales commentary make up numbers?

When the AI explains today's sales trends in sentences, it attaches the numbers each sentence is based on, and sentences without supporting figures are filtered out. Patterns that differ from the usual, such as continuing cash drawer discrepancies or a cluster of late-night cancellations, are raised as anomaly alerts, and the Store can turn the rules and threshold values on or off and change them.

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Frequently Asked Questions — LUMA AI STUDIO