Frequently asked questions.

Yes. On supported terminals with a face camera, members and staff who have consented can check in and clock in with their face. Face data is kept encrypted inside the terminal and is not stored on LUMA servers. Anyone not enrolled keeps using phone QR, manual check-in at the counter or a staff PIN.

No. The member app opens in the phone's browser without an app store installation, and members simply add it to their home screen. The attendance QR refreshes at short intervals, so a captured screenshot passed to someone else won't work. Attendees who come only once just need a link or a printed QR.

Yes. The terminal checks Time memberships and Visit packs right away, and a Visit pack is deducted by one each time the member enters. If a Membership has ended, the terminal shows the reason, such as “Your period has ended”, and when a member passes through it shows the remaining visits. Places that only record attendance can be set to “Attendance only”.

Yes. Staff members enter their PIN on the same terminal and tap clock in, start break, end break or clock out. These records are kept separate from member attendance. When a record is corrected, the original is not deleted and a correction history is kept. After the monthly closing, that month's records can no longer be edited.

Member attendance is saved on the terminal first and uploaded automatically when the connection returns. It is deleted from the terminal only after the server has confirmed it was saved. Staff PIN clock-in/out is currently recorded only while connected, and when the connection is down, a message asks the staff member to try again.

When you register a Member, consent is collected using wording set by the Store, and when a Member withdraws, their personal information is deleted immediately. The retention period for Member attendance records can be chosen from 3 to 36 months (default 12 months), and only people with permission can export the attendance sheet, with a record kept each time it is done.