Frequently asked questions.

Yes. In the LUMA AI ad maker, choose one of background, product composite, concept image, typo banner or poster, then just enter a topic or text. If wording is hard, you can write what you want to say freely and leave it to the AI, and images are created in landscape or portrait Screen sizes.

Yes. In the ad video wizard, upload product photos, choose an art style and a narrative, and write a brief. The AI then drafts a scene-by-scene scenario and creates the video. The AI checks each scene against the product you uploaded, and you can pick only the scenes you don't like and recreate them.

You can set the ad length anywhere from 5 to 60 seconds, and the finished video is produced in landscape FHD (1920×1080). The AI does not draw subtitles and text as part of the image. They are added as exact text at the final stage, so the characters never come out garbled.

When AI-generated images or videos appear on a store screen, an “AI Generated” label is added automatically in the store's language, and AI-generation information is also recorded inside the video file. If your company policy does not allow external AI, an administrator can turn off external AI use in the Organization settings.

Yes. Once you send a finished image or video to the Media Library, you can add it straight to a Playlist or Schedule in LUMA AI CMS and publish it to your Store Screens. For urgent items such as a discount banner, you can also show it right away with emergency Publish, or you can simply download the file and use it elsewhere.